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Terms & Conditions

SugarScoop – Terms and Conditions

Welcome to SugarScoop! By placing an order with us, you agree to the following terms and conditions. Please read them carefully before making a purchase.

1. About SugarScoop

SugarScoop is a chocolate business that offers a variety of chocolate products, including stirrers and chocolate bars. We cater to both small and large orders.

2. Orders and Down Payment

  • All orders require a 50% down payment to confirm.
  • Orders will only be processed once the down payment is received.
  • The remaining balance must be paid upon pickup or before delivery.

3. Pre-orders and Lead Time

  • We offer same-day delivery for stirrers and chocolate bars (depending on stock availability).
  • For large or event orders, please allow 2–3 days for preparation and processing.

4. Cancellations and Refunds

  • Strictly no cancellations once the order is confirmed.
  • Down payments are non-refundable, even if you cancel your order.
  • Changes in orders must be requested immediately and are subject to approval depending on production status.

5. Delivery and Pickup

  • Delivery fees may apply depending on your location.
  • Delivery fees are always shouldered by the customer.
  • SugarScoop is not responsible for delays caused by factors beyond our control (e.g., traffic, weather, or courier issues).

6. Product Quality

  • All our chocolates are made fresh with high-quality ingredients.
  • Please handle and store products properly after receiving them. SugarScoop will not be held liable for damages caused by improper storage or handling after delivery or pickup.

7. Contact Information

If you have any concerns about your order, please reach out to us through our Contact Page (Facebook, Instagram, or phone number provided there).

Privacy Policy

SugarScoop – Privacy Policy

Last Updated: October 2025

SugarScoop values your privacy. This policy explains how we collect, use, and protect your personal information when you place an order with us.

1. Information We Collect

We may collect the following information from you:

  • Name
  • Email
  • Contact number
  • Delivery address
  • Order details and payment information

2. How We Use Your Information

Your information is used for:

  • Processing and delivering your orders
  • Contacting you about your order status
  • Improving our services and customer experience

We will never share or sell your personal information to anyone outside SugarScoop.

3. Payment Information

  • Payments and down payments are handled securely through our approved payment methods, which require sending a payment screenshot.
  • We do not collect, store, or process any bank or card details directly from customers.

4. Data Protection

We keep your information private and secure. Only authorized staff have access to customer data for order purposes.

5. Contact Us

If you have any questions about our Terms & Conditions or Privacy Policy, please contact us through our official social media accounts or customer service channels.